FAQ and Support
Contact Us!
For assistance, inquiries, or any other matter, you can conveniently reach us via email.
Some Tips
Q1: How can I improve my gameplay in Citto?
A1: To enhance your gaming experience:
Practice regularly to improve your skills.
Collect everything and complete the quests whenever possible.
Explore the game world thoroughly to discover hidden secrets.
Q2: What should I do if I'm stuck on a particular level?
A2: If you're finding a level challenging, don't give up!
Watch gameplay videos or walkthroughs for tips.
Take a break and return to the level later with a fresh perspective.
Troubleshooting
Q3: The game crashes when I launch it. What should I do?
A3: If the game crashes upon launch, please try these steps:
Ensure your device meets the minimum system requirements.
Close background apps to free up memory.
Update your device's operating system and the game itself.
Q4: I encountered a bug in the game. How can I report it?
A4: We appreciate your help in improving the game. To report a bug, follow these steps:
Provide a detailed description of the issue, including when and where it occurred.
Our support team will investigate the problem and work on a fix.
Technical Issues
Q5: The game lags or runs slowly on my device. What can I do to improve performance?
A5: To optimize game performance, try these suggestions:
Close background apps to free up device resources.
Ensure your device has sufficient storage space available.
Update your device's operating system and the game to the latest versions.
Q6 I'm having trouble with in-app purchases. What should I do?
A6: If you encounter issues with in-app purchases, follow these steps:
Ensure your payment method is valid and up-to-date.
Check if your device is connected to the internet.
Restart the game and try making the purchase again.
If the problem persists, contact our support team with purchase details for assistance.